68% operational cost reduction through a unified dispatch and client platform replacing 7 SaaS tools
7 disconnected SaaS tools generating $180k/yr in redundant software cost and operational blind spots.
- 68%
- Ops Cost Reduction
- 4 mo
- Full Payback
- $180k
- Annual SaaS Savings
- 99.8%
- Invoice Accuracy
vs. prior tooling + labor cost
on total project investment
7 tools replaced by one platform
from 91% pre-engagement
01 — Business Challenge
The problem
Axiom was running dispatch, client communication, billing, and reporting across 7 separate SaaS products — none of which shared data. Operations managers maintained 3 parallel spreadsheets to produce any cross-system report. Client visibility into shipment status was zero.
7 disconnected tools
$180k/yr in SaaS subscriptions for systems that shared no data and required manual reconciliation to produce any meaningful report.
Manual dispatch workflow
Dispatch assignments were made via email chain and confirmed by phone. No digital audit trail, no optimization, no load balancing.
Zero client visibility
Clients called for shipment updates 12–20 times per week. No self-serve tracking, no automated status communications.
Billing reconciliation bottleneck
Monthly billing required 3 days of manual cross-referencing between dispatch records, fuel logs, and QuickBooks. 9% error rate on invoices.
02 — Technical Constraints
Constraints we engineered around
No API access to legacy systems
Two of the replaced tools had no export API. Full data migration required manual CSV extraction and transformation.
Multi-carrier rate complexity
Axiom operated across 4 carrier networks with different rate structures. A unified rating engine had to normalize all carrier pricing.
Driver mobile access requirement
Drivers needed real-time manifest access on Android devices with intermittent connectivity. Offline capability was a hard requirement.
03 — Solution Architecture
What we built
Single Next.js 16 platform consolidating dispatch, client portal, automated billing, and reporting — replacing all 7 tools. n8n automation layer connecting external carrier APIs and handling all notification workflows.
Unified Dispatch Module
Role-based dispatch interface with drag-and-drop load assignment, driver availability matrix, and real-time manifest generation. Mobile-optimized PWA for drivers with offline sync.
Client Self-Serve Portal
Authenticated client portal with real-time shipment tracking, document download, and automated status notifications. Eliminated 94% of inbound status calls.
Automated Billing Engine
Rate calculation engine pulling carrier pricing, fuel surcharges, and accessorial charges. Invoice generation automated on delivery confirmation with Stripe integration.
Operations Dashboard
Real-time ops reporting across all lanes, carriers, and clients. Revenue per mile, on-time rate, and driver utilization tracked live with 7-day trend views.
04 — Conversion Engineering
How we moved the numbers
This was an internal platform engagement — conversion engineering focused on operational efficiency: time-to-task reduction, error elimination, and automation coverage.
| Metric | Before | After | Change |
|---|---|---|---|
| Billing reconciliation time | 3 days/mo | 0 (automated) | Full elimination |
| Manual data entry per dispatch | ~22 min | ~2.5 min | 89% reduction |
| Client status call volume | 18/wk avg | 1.1/wk | 94% reduction |
| Invoice error rate | 9% | 0.2% | 97% improvement |
05 — Performance Improvements
Technical performance delta
| Metric | Before | After |
|---|---|---|
| Software Cost | $180k/yr | $0 SaaS fees |
| Billing Time | 3 days/mo | Automated |
| Status Call Volume | 18/wk | 1.1/wk |
| Invoice Accuracy | 91% | 99.8% |
06 — Results
Commercial outcomes
Results
Single platform replaced 7 tools. Operations team now runs with 2 fewer headcount on the same volume.
- 68%
- Ops Cost Reduction
- 4 mo
- Full Payback
- $180k
- Annual SaaS Savings
- 99.8%
- Invoice Accuracy
vs. prior tooling + labor cost
on total project investment
7 tools replaced by one platform
from 91% pre-engagement
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